Terms of Use

1. Scope

These Terms apply to your access to and use of the Site, including any contact or quotation request features made available on it.

The Site is intended to provide information about Nuvoca Limited and its services. It does not, by itself, create a customer account, subscription, or online purchase agreement.

2. Site operator and company details

The names, logos, marks and other identifiers shown on the Site are used by, or under the authority of, Nuvoca Limited. Other names, logos and materials remain the property of their respective owners.

3. Nature of the Site and no contract formation

The Site is an information and enquiry channel only. Any quotation request, enquiry, or other message sent through the Site does not by itself amount to the acceptance, confirmation or formation of a service contract.

A binding contract for any translation, localisation or LQA project arises only when both parties expressly agree in writing, such as through a quotation acceptance, order confirmation, statement of work or separate service agreement.

We may decline or choose not to respond to a request where the work is unsuitable, unavailable, unlawful, technically infeasible or otherwise not appropriate for us to accept.

4. Information on the Site

Content on the Site is provided for general information only. While we aim to keep it clear and useful, we do not guarantee that all information is always complete, accurate, current or suitable for every purpose.

You should not rely on the Site alone for legal, regulatory, technical, financial or other professional advice.

5. Service scope notices

Nuvoca Limited may provide paid translation, content localisation and final content linguistic quality assurance (LQA) services.

Unless a separate agreement expressly states otherwise, our services do not include implementing translated text directly into a game, application, website, video or other live environment.

We do not provide legal advice or compliance advice on local laws, regulations, advertising standards or mandatory disclosures.

Any turnaround times, response times, capacity statements or other performance indicators shown on the Site are illustrative only and are not guaranteed for every project.

6. Enquiries and submitted materials

You may use the Site to send us an enquiry or request a quotation. You must provide truthful information and may only send materials that you are lawfully entitled to share with us.

You should avoid sending unnecessary personal data, highly sensitive information or third-party confidential materials unless they are genuinely required for your enquiry.

We may review, filter, reject, delete or restrict submissions that are unlawful, infringing, misleading, abusive, malicious, technically harmful or otherwise inappropriate for the Site.

7. Prohibited conduct

• Using the Site in breach of applicable law or these Terms;
• Infringing another person's intellectual property, privacy, reputation or other rights;
• Submitting false or misleading information, impersonating another person, or attempting to interfere with the Site's normal operation;
• Introducing malware, exploiting vulnerabilities, attempting unauthorised access, or generating abusive traffic;
• Scraping, crawling, reverse engineering or copying Site content beyond what applicable law permits.

8. Intellectual property

The Site and its text, graphics, layout, code, branding and other content are protected by applicable intellectual property laws.

Except as permitted by law, you may not reproduce, distribute, publish, adapt, transmit or otherwise use Site content without our prior written permission.

Your use of the Site does not grant you any licence or right to use our trade names, logos or branding.

9. Privacy

Our handling of personal data collected through the Site is described in our Privacy Policy. That policy forms an important part of your understanding of how the Site operates, including our contact forms, service providers, international handling, analytics and advertising measurement, and regional controls for Google tag loading.

10. Third-party links

The Site may include links to third-party websites or services. We do not control them and are not responsible for their content, availability, security or practices.

If you visit a third-party site, that site's own terms and policies will apply.

11. Availability, security and changes to the Site

We aim to operate the Site with reasonable technical and organisational safeguards, but we do not guarantee uninterrupted availability, error-free operation or absolute security.

We may suspend, update, modify or discontinue the Site, in whole or in part, for maintenance, security, operational or legal reasons.

We may amend these Terms from time to time. Where changes are material, we will post the updated Terms and the effective date on the Site before, or where necessary promptly after, the change takes effect.

12. Liability limitation

To the fullest extent permitted by law, we exclude liability for indirect, special, incidental or consequential loss arising out of or in connection with your use of, inability to use, or reliance on the Site.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

13. Governing law, language, severability and no waiver

These Terms and any dispute relating to the Site are governed by the laws of Hong Kong. The Hong Kong courts will have exclusive jurisdiction unless applicable law requires otherwise.

These Terms may be made available in more than one language. If there is any inconsistency, the English version prevails.

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. A failure or delay in exercising a right does not amount to a waiver of that right.

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or to enjoy the benefit of any term of these Terms.

14. Contact

If you have questions about these Terms or the Site, please contact: